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The Digital Transformation of Internal Communications

Updated: Dec 21, 2022



Internal communication is the exchange of information and ideas within an organization. It plays a vital role in ensuring that employees are informed, engaged, and aligned with the organization's goals and values. In the digital age, internal communication is undergoing a transformation, as more and more organizations adopt digital tools and channels to facilitate communication and collaboration.


Digital transformation refers to the integration of digital technology into all areas of a business, resulting in fundamental changes to how the business operates and delivers value to customers. In the context of internal communication, digital transformation means replacing traditional methods of communication such as in-person meetings, paper-based documents, and even emails with digital alternatives such as videoconferencing, online collaboration platforms, and instant messaging.


Digital tools and channels also enable organizations to reach and engage their employees more effectively. For example, an organization can use a company-wide chat platform to communicate important updates and announcements to all employees at once or use targeted messaging to reach specific groups of employees. Digital tools and channels also make it easier for employees to access information and resources, and to share ideas and feedback with their colleagues and superiors.


However, the adoption of digital tools and channels for internal communication also presents challenges. One of the biggest challenges is ensuring that all employees have access to the necessary technology and training to use the new tools and channels effectively. This is especially important for organizations with a diverse workforce, where employees may have different levels of comfort and proficiency with technology.


Another challenge is maintaining the personal touch and human connection that is essential for effective communication. While digital tools and channels may be more efficient and cost-effective, they can also feel impersonal and lacking in the emotional connections that are so important in human communication. To overcome this challenge, organizations must find ways to use digital tools and channels in a way that fosters a sense of community and connection among employees.


To successfully transform internal communication through digital tools and channels, organizations must adopt a holistic, strategic approach. This includes:


1. Identifying the communication needs of the organization and the employees: This involves understanding the types of information and communication that employees need to do their jobs effectively and identifying the best channels and tools to deliver this communication.


2. Developing a communication plan: A communication plan outlines the goals, objectives, and strategies for internal communication within the organization. It should consider the audience, the message, and the channels and tools that will be used to deliver the message.


3. Training and support: Providing employees with the necessary training and support to use the new digital tools and channels effectively is essential to ensure the success of the digital transformation. This may include training sessions, guides and tutorials, and ongoing support.


4. Measuring and evaluating the effectiveness of the digital transformation: To determine the success of the digital transformation, it is important to measure and evaluate the effectiveness of the new tools and channels. This may involve collecting feedback from employees, analyzing data on usage and adoption, and comparing the results to traditional methods of communication.


After adopting the strategy you are ready to use digital tools.


Here is an example of an internal communications digital transformation: Replace your corporate internal print materials with online internal magazines, digital brochures, digital annual reports, online employee guidebooks, etc.


Here are a few ways in which they can contribute:


1. Improved accessibility: Digital internal magazines, for example, can be accessed from any device with an internet connection, making it easier for employees to stay informed and connected, regardless of their location or schedule. Here is a complete guide on how to plan, create and publish an online magazine.


2. Enhanced engagement: Digital employee magazines, digital brochures, annual reports, and employee guidebooks can include interactive elements such as videos, polls, and quizzes, which can help engage employees and encourage them to participate in company-wide communications.


3. Streamlined communication: By centralizing all internal communications in one place, digital internal publications can help streamline the flow of information within an organization and make it easier for employees to find the information they need.


4. Greater reach: online internal employee newsletters and staff magazines can be shared easily through email, social media, mobile apps and other platforms, which can help increase their reach to the remote workforce and ensure that all employees have access to important updates and information.


5. Enhanced privacy: Digital versions of print publications, such as employee guidebooks, offer the ability to set access controls, such as individual and departmental access, country-level access, and single sign-on for readers, which can increase the privacy of internal documents.


6. Measure ROI: Digital publications can track the number of views, clicks, and other engagement metrics. This can help determine the effectiveness of your internal communications and HR efforts. Digital publications can use data analysis to track the behavior of users and understand how they interact with the publication. This can help identify trends and patterns that can be used to optimize content and advertising to improve the ROI.


7. Cost-effectiveness: Digital publications can be more cost-effective to produce and distribute than traditional print publications, which can help improve the ROI.



In conclusion, digital transformation is transforming the way organizations communicate with their employees. By adopting digital tools and channels, organizations can facilitate more efficient and cost-effective communication and collaboration, while also engaging and empowering their employees.



At Joomag, we understand how important internal communications are for businesses. That’s why we offer a comprehensive suite of tools for effective employee communications. Joomag makes it easy to create employee newsletters and staff magazines, and then distribute them to the workforce, whether back office or front line, anywhere in the world. It also provides the ability to measure the efficiency of communication and get granular analytics. This helps managers and employers ensure that their employees are getting the right messages and that their communications are effective.



Contact us today to learn more about how we can help your business succeed.






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